Thank you for shopping at DCAPT. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy below.

1. Returns

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. Your item must also be in the original packaging with all tags attached. Return requests needs to be raised via mail or WhatsApp with your order number and the reason for the return.
Mail ID – support@dcaptclothing.com

WhatsApp – +91 8778497262

With the above mail id or WhatsApp number you can raise the return request. Replies will be done within 1-2 business days. Sundays will be holiday for exchange/return related queries.

2. Refunds

Once we receive your item in our warehouse, we will inspect it and notify you that we have received your returned item. We will notify you within 2 days on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund within 3 business days to your original method of payment. You will receive the credit within 5 to 7 business working days, depending on your card issuer’s policies. For Cash on Delivery Orders, we request you to provide the UPI ID or we will refund the amount in your DCAPT wallet.

Shipping charges and Shipping costs for returning your item from your location will not be refunded for both prepaid and cash on delivery orders.

3. Exchanges

You have 7 days to Exchange an item from the date you received it. If you would like to exchange an item for a different size, please return your item following the instructions above and we will reship the items once we received your order and quality checks are made. Reshipping of items will take 2-3 days after receiving the order in our warehouse. Remember that only one exchange of the original product for a different size is allowed, subject to product availability. In the case of defective items, kindly share images with us at  support@dcaptclothing.com or WhatsApp: +91 8778497262, and we’ll review and resolve your query within 24 hours. Given that our products are handcrafted, please allow for the possibility of minor human errors. We will only replace items with significant and obvious screen print errors. Expect your exchanges to be processed within 7-10 days from the initiation date.

4. Non-Returnable Items

Certain types of items cannot be returned, such as personalized or customized products. Additionally, gift cards and clearance sale items are non-returnable.

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item if your location is not available with our shipping providers. For available areas we will initiate the return request with 3 days after we received the request from your end. Shipping costs and shipping costs for returning your item from your location are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@dcaptclothing.com or WhatsApp: +91 8778497262 with details of the product and the defect. We will work with you to resolve the issue as quickly as possible. We will reship the product within 3 days on hearing your request.

6. How to Initiate a Return

To initiate a return, please contact us at support@dcaptclothing.com or WhatsApp: +918778497262 to obtain a return authorization. Please include your order number and reason for the return in your email. Once your return is authorized, you will receive further instructions on how to proceed with the return. Our quality check service team will carefully assess and either approve or decline your Return request.

7. How to Initiate Exchange

You can enjoy the benefit of a complimentary first exchange for your orders. To initiate the exchange process, simply send an email to support@dcaptclothing.com or whatsapp: +91 8778497262, including your order ID, within 7 days from your purchase. Please ensure that any items you wish to exchange are in pristine condition – unworn, undamaged, and unwashed, with all original tags still attached. Our quality check service team will carefully assess and either approve or decline your exchange request.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at support@dcaptclothing.com or WHATSAPP: +91 8778497262.

By making a purchase from DCAPT Clothing Brand, you agree to abide by the terms of this Return and Refund Policy.